1. IS THIS BAG AUTHENTIC OR A REPLICA?
At LUXICAS, our products are REPLICA 1:1, at Top Quality that always makes you feel authentic 100% with the same quality.
2. ARE YOUR BAGS NEW OR USED? AND WILL THEY COME BOX?
All products from LUXICAS are Completely New and always come with a Box.
3. IF I ORDER A BAG, HOW CAN I TRACK MY PACKAGE?
After completing your purchase, you will receive a confirmation email. It will take about 3-5 business days to send the second email with TRACKING NUMBER and package details.
4. HOW LONG WILL I RECEIVE MY ITEMS?
For delivery time, it takes about 10-15 days to arrive at your address. Please allow some circumstances to take longer. We appreciate your sympathy.
5. CAN I CANCEL / CHANGE MY ORDER?
A cancellation or Changing request will be made successfully within 24 working hours after your purchase has been completed. You ONLY can cancel/ change your order BEFORE the item has been shipped. After the item has been shipped, we can not operate anything.
6. HOW CAN I RETURN / EXCHANGE MY ORDER?
If you would like to request a return or exchange, please contact us within 7 business days after your package has been delivered.
Please note that we only accept returns for items that are in brand-new, unused condition, and all original accessories must be included.
In some cases, if the return/exchange does not meet the stated conditions, the return shipping cost will be the responsibility of the customer.
If you experience any issue with your order, please reach out to our Customer Service team at:
